Tamper switch troubleshooting Apex or VP
The message that you are receiving when trying to enter a code “We’re sorry this unit has been tampered with” could be caused by the following reasons:
1. The device has been tampered with or opened by an individual.
2. The device’s optical tamper could be dirty and requires cleaning.
3. External factors such as rain and condensation inside the keypad’s housing causing the keypad’s optical tamper sensor to be triggered.
We recommend taking the following steps to temporarily disable the tamper feature in your keypad until the device can be investigated for damage caused by vandalism, breaks or cracks in the sealant where the keypad mounts to the gooseneck stand or wall, or required maintenance on your keypad’s tamper sensor.
1. At the keypad displaying the tamper message, hit the *,0, and # keys at the same time.
2. Enter the setup password of 8898 when prompted, then use the # key to progress through the menu.
3. When you reach the message “Tamper Sensor is:” use the * key to toggle the status to DISABLED.
4. Use the # key to progress through the remaining menu options until the keypad returns to the normal time and date.
For additional information on regular recommended maintenance on your keypads, please refer to the following link:
Apex Keypads: http://www.ptisecurity.com/download/apex-keypad-manual/
VP Keypads: http://www.ptisecurity.com/download/vp-keypad-manual/
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